Reliance Pros
Customer Terms
Effective June 9, 2026
These draft terms are written for Ontario and Canadian launch planning. They are provided in plain English and should be reviewed by legal counsel before public launch. These Customer Terms apply when you request, book, review, or manage services through Reliance Pros.
Reliance Pros is operated by Reliance Restoration Inc.
Booking Requests
Customers are responsible for providing accurate contact details, service descriptions, photos, address information, access instructions, and scheduling preferences.
Submitting a request does not guarantee professional availability, acceptance, pricing, or completion by a specific date.
Payments and Invoices
Displayed estimates, quotes, taxes, platform fees, credits, and final invoices may vary depending on job scope, site conditions, materials, and approved changes.
You agree to pay approved charges and any final invoice amounts that apply to your booking.
Cancellations, Reviews, and Preferred Pros
Cancellation options may depend on job status, professional availability, and timing. Reviews must be honest, relevant, and based on your actual experience.
Preferred pro features help request a professional you liked, but they do not guarantee availability or acceptance.
Disputes
Customers should raise concerns promptly and provide relevant photos, messages, invoices, or other records. Refunds or credits are not guaranteed and may require review.